UNEXPECTED COSTS

When something you didn’t plan for needs dealing with

Not every business cost arrives on schedule.Equipment can fail. An unexpected bill can land at the wrong point in the cash-flow cycle. A project can cost more to deliver than anticipated. Or something outside the business’s control can create an immediate need for capital.

Business funding may help meet a genuine short-term requirement without forcing the business to put other plans or commitments on hold.

When funding for unexpected costs can make a difference

An unplanned expense can take different forms depending on the business.

Replacing essential equipment

A breakdown or failure can create an immediate cost when the business needs equipment operating again quickly.

Dealing with an unplanned business expense

An unexpected bill or cost can put pressure on cash that had already been allocated elsewhere.

Covering a cost overrun

A project, installation or piece of work may require more expenditure than originally anticipated before the resulting revenue arrives.

Responding to something outside your control

External events can sometimes create additional business costs that weren’t part of the original plan.

Keeping committed work moving

A business may have confirmed work ahead but need additional capital now to deal with an unexpected cost and continue delivering.

Protecting working-capital headroom

Meeting an unplanned expense entirely from available cash can reduce the capital the business needs for wages, stock, suppliers and other day-to-day commitments.

An unexpected cost and an underlying cash-flow problem are different things

A healthy business can still be caught by an expense it didn’t anticipate.
The important question is what happens after that cost is dealt with.
  • Is it a one-off requirement in a business that continues to trade well?
  • Is there confirmed work or normal revenue ahead?
  • Can the business comfortably support the additional repayments?
Or is the unexpected expense sitting on top of a more persistent problem, where the business is already struggling to generate enough cash to meet its ongoing commitments?

Funding may help a viable business manage a temporary setback.

It isn’t a substitute for addressing ongoing trading losses or a business model that cannot sustainably meet its commitments. Understanding that distinction is an important part of deciding whether additional lending makes sense.

What can that look like in practice?

Here are some examples of how businesses can use funding to work through unexpected costs.
SHORT-TERM CASH FLOW

A short-term gap despite work ahead

A small group of related service businesses faced unexpected costs at a time when confirmed work was already in the pipeline.

The requirement itself was relatively modest, but the wider position was more complex. Line Capital looked across the group’s financial information and current bank data to understand where the underlying serviceability sat.

The team also worked through the context behind some unusual items in the business’s credit history rather than considering them in isolation.

SUPPLIER RECALL

A supplier recall ahead of a property settlement

A fast-growing food importer had planned to fund the final payment on its new warehouse from cashflow, until a product recall by one of its suppliers changed that.

The business received more than $1 million in credit notes, which it reinvested in replacement stock, but that stock would take several months to arrive and sell through.

Line Capital looked beyond the temporary cash gap to the wider position, including revenue growth of more than 50% and a solid liquidity position. The facility also consolidated an existing short-term loan.

UNPLANNED REPAIRS

Unplanned repairs on a contracted run

An owner-operated transport business running a fixed daily route under contract faced unexpected maintenance costs on its truck, with the time off the road during repairs adding further pressure on cashflow.

As an existing client, the business came back to Line Capital for additional working capital.

The team looked at the stability of the contracted revenue, strong growth in the latest financial year and underlying profitability once the one-off repair costs were set aside, rather than considering a highly geared balance sheet in isolation.

The new loan also consolidated the existing Line Capital balance into a single facility.

Looking beyond the unexpected cost

$30,000
Unsecured term loan
24 months
Loan term
The situation

A small group operating across two related service businesses needed additional working capital after unexpected costs created a short-term cash-flow gap.

Importantly, the businesses still had confirmed work ahead.

The immediate requirement was therefore not about funding ongoing losses. It was about creating some breathing room while the business met an unplanned cost and moved into work that was already in the pipeline.

What we looked at

The wider position needed some context.

Line Capital reviewed financial information across both businesses, along with current bank transaction data, to understand where the strongest trading performance sat and whether the group could support the proposed lending.There were also several items in the wider credit profile that required explanation.

Rather than treating those items at face value, the lending team looked at the circumstances behind them and separated genuine credit risk from matters that were subject to ongoing disputes or correction.

That broader assessment provided a clearer picture of both the unexpected requirement and the businesses behind it.

The funding

Line Capital provided a $30,000 term loan over 24 months.

The funding helped bridge the short-term cash-flow gap while the group moved into confirmed work already in its pipeline.

There may be more than one way to fund it

The nature of the unexpected cost, the amount required and how the business expects to move forward can all influence the funding requirement.

That’s why the right funding option won’t necessarily be the same for every unplanned business expense.

SmartLine

For established small businesses with more modest funding requirements, including working capital, business investment, equipment purchases or growth.

$5,000–$75,000
Up to 36 months
FundingLine

For established SMEs looking to fund working capital, business growth, equipment or investment, with funding to support the next stage of the business.

$10,000–$500,000
6–60 months
Not sure which one fits?

You don’t need to work that out before talking to us.

Tell us what has happened, what the business needs to deal with now and what the position looks like once the immediate cost has been worked through.

We can look at the requirement, the wider context and the funding options that may fit.

Rate Calculator

Compare simple and annual rates

Use our calculator to see how a simple interest rate compares with its annualised equivalent.

We look at what happened – and what happens next

The unexpected cost itself is only one part of the assessment.

We want to understand what caused the requirement, whether it is genuinely temporary and what the business looks like once that immediate issue has been addressed.

We’ll also look at the wider trading position and whether the business can comfortably support the proposed lending from its ongoing cash flow.

A one-off expense in an otherwise sustainable business is different from repeatedly borrowing to cover an underlying shortfall.

That context helps us understand whether funding the unexpected cost makes commercial sense.

"Better outcomes start with better questions."

Reviewed by the Line Capital lending team

Our lending team works with New Zealand businesses across a broad range of funding needs and business situations. The team brings practical lending experience to assessing not just the numbers, but the context behind a funding request.

Unexpected Costs FAQs

Can business funding be used for an unexpected expense?

Potentially, yes.

An unexpected cost may create a short-term working-capital or business-investment requirement.

Whether funding is appropriate will depend on the nature of the expense, the wider position of the business and its ability to service the proposed lending.

What kinds of unexpected costs could funding help with?

The requirement will vary from one business to another.

Examples may include replacing essential equipment, dealing with an unplanned operational cost or managing a temporary working-capital gap created by an expense that wasn’t anticipated.

We’ll want to understand what has happened and what the business position looks like after the immediate requirement is addressed.

    Can I get funding to replace equipment that has broken down?

    Potentially.

    SmartLine and FundingLine can both support equipment requirements, and replacing essential equipment is one situation where a business may need to act quickly.

    The appropriate funding option will depend on the cost, the business and the wider circumstances.

      What if the unexpected cost has left the business short for wages or suppliers?

      That can form part of the funding conversation.

      An unplanned cost may reduce the working capital available for normal business commitments.

      We’ll look at what caused the gap, the wider cash-flow position and whether additional lending can be serviced comfortably.

        What if I have confirmed work coming up?

        Confirmed or expected work can help provide context for a short-term funding requirement, but it does not by itself determine whether lending is appropriate.

        Line Capital will still look at the wider financial position and the business’s ability to meet the proposed repayments.

        What if my business is already losing money?

        That is an important distinction.

        SmartLine and FundingLine are designed around businesses that can demonstrate sufficient ongoing cash flow to service lending.

        They are not intended simply to fund continuing trading losses where there is no realistic pathway back to sustainable cash flow.

        Does the unexpected cost need to be a one-off?

        The reason for the requirement matters.

        A genuine one-off or temporary cost is different from a business repeatedly needing additional borrowing to meet its normal operating expenses.

        We’ll want to understand whether the underlying issue has been resolved and what happens next.

        How much can I borrow for unexpected business costs?

        The amount available will depend on the relevant Line Capital product and the circumstances of the business.

        SmartLine provides funding from $5,000 to $75,000, while FundingLine provides funding from $10,000 to $500,000. An application still needs to meet the relevant lending and serviceability criteria.

        What information will Line Capital need?

        That will depend on the business and the funding request.

        We may need information about your trading history, financial position, current bank transactions and existing borrowing, as well as information that helps explain the unexpected cost and what has changed in the business.

        Additional information may be required where there are unusual or more complex circumstances to work through.

        Do I need to know whether I need SmartLine or FundingLine?

        No.

        If you know what the business needs but aren’t sure which funding option fits, talk to us. We can look at the requirement and the available options with you.

        How do Business Loans work?

        When you get a business loan, your loan provider will lend you a lump sum of money, which you then repay over an agreed period with added interest. The money must be used for business purposes, such as marketing, equipment or growth.

        Do I qualify for a Business Loan with Line Capital?

        To be eligible to apply for a loan with us, you need to:

        1. Be a New Zealand based business

        2. Have revenues of $200,000 or more in the last 12 months

        3. Have been trading for at least 18 months

        4. Be a cash flow profitable business

        How do I apply?

        To apply for a Line Capital Business Loan, simply complete our online application form, which will take no longer than 10 minutes. Click here to get started and we will be in touch to discuss your application, or you can call us on 09 886 7014 and we can guide you through the process.

        What documents do I need for a Business Loan?

        As part of our Online Application, we will require you to complete some details about you and your company. You will also need to provide:

        1. Last 2 years of Company Financials

        2. We may require Year to Date Management Financials

        3. A secure bank connection, which provides us a download of 12 month bank transactions

        4. IRD Information

        5. Identification (Drivers Licence, Passport etc)

        6. For applications above $300,000, we will require your Accounts Payable and Receivable schedules (if applicable)

        How fast will I get a decision?

        We aim to provide businesses outcomes within 1-2 working days. More complex cases may take longer to assess and gather appropriate documentation, however your application manager will keep you informed with the progress of your application at every step of the way.

        How much can I borrow?

        Line Capital provides businesses anywhere from $10,000 to $500,000. The amount you can borrow depends on the business's cash flow performance and underlying ability to repay.

        How long can I borrow for?

        Our minimum loan duration is six months and maximum is 60 months, the loan term we can provide is subject to credit assessment. We have no early repayment fees (after a minimum loan duration of 30 days), which gives you the freedom to take advantage of lower repayments associated with a longer loan term, whilst covering your cash flow gap and then repay whenever you wish.

        What can a Line Capital loan be used for?

        A Line Capital loan can be used for all business purposes including working capital, marketing, growth, inventory, equipment and asset purchases and business renovations.

        The funds cannot be used for Property Development or personal purposes.

        What are the interest and fees?

        1. Our interest rates start from 16% and are risk-based-priced which means that your business is assessed for its deemed risk and we apply an associated interest rate accordingly. The interest rate is fixed for the term of the loan, so you will know exactly how much you'll need to repay and what the cost of borrowing is.

        2. We charge an origination fee of 2.5%, which is only taken if you decide to go ahead with a Line Capital Business loan. The fee is deducted from the loan advance.

        3. There are no other hidden fees or charges associated with a Line Capital Loan and you can repay the loan at any time after 30 days with no penalty - just request a settlement for the principal and interest to the repayment date.

        How do the repayments work?

        We can provide repayment options of Weekly, Fortnightly or Monthly.
        The repayment frequency may be restricted upon credit assessment.
        All of our repayments are made via Direct Debit, which authority is given during our contract signing stage.

        Can I apply for more funds?

        Line Capital is here to support your business's on-going cash flow requirements.
        Typically we can reassess your business every 6 months for additional funding needs, however we can move this forward if there has been a material change in the business circumstances - for example, newly signed contracts, rapid increase in revenues would enable us to reassess our ability to lend.

        What is the difference between an Annual Interest Rate and Annual Simple Rate

        The term Interest Rate will be familiar to you from any previous personal or business lending you have done and is the rate at which Interest is calculated against outstanding balances.
        Line Capital is very transparent with their clients to ensure they know exactly what the rates, fees and costs are of borrowing and adopts using Interest Rates as a measure of understanding the cost of your loan.
        You may come across Unsecured Lenders quoting in terms which differ from the real interest rate.
        There is a notable difference in some of these terms:

        1. Annual Simple Rate or 'ASR' - this rate is the total interest cost (sum of all interest payments over the loan term) over the Loan Amount and then divided by the Loan Term in years.

        2. The ASR gives you an average cost per year of borrowing as a % of the Loan Amount, however in using this method of pricing, misrepresents the actual interest rate of the loan.

        3. For example, a $100,000 loan over 3 years has a total interest cost of $51,230 or 51% of the loan amount. The interest rate on this loan is 30% and the Annual Simple Rate is 17%.

        How long will a Loan approval be  available?

        Once a loan facility has been fully approved, we give you 14 days to decide if you wish to draw the funds.
        Should you not be ready to draw a loan, we can look to extend this or revisit the application at a later date with the requirement of an updated bank connection.

        What security am I putting up for a Line Capital loan?

        All of Line Capital's lending requires a Personal Guarantee from one or many of the Director's of the company. We place no charges or security against personal assets or property.
        If your Business Loan or aggregated amount of borrowing is up to $150,000, the facility is unsecured.  If it is greater than $150,000, we take upfront security in the form of a General Security Charge against the business.
        We may intact our ability to register a PPSR charge in all lending cases, if in the event the loan goes into a non-performing state.

        Who is Line Capital?

        Line Capital is a newly established Finance Company.
        We have 15+ years of experience in the Working Capital space and strive to provide Better Access to Capital for New Zealand Businesses.

        How do I access the Partner Portal?

        To access to Partner Portal, you first need to register to become a Partner of Line Capital.
        We will then send you an email which contains your Partner Agreement for signing, the Agreement will also ask for other details we require to have you onboarded.
        Once that Agreement has been completed, you will receive an email confirming your registration and also provide you with your logon. Should you need any assistance with this process, please reach out to the team on 09 886 7014.

        How do I apply on behalf of my client?

        First, log in to your Partner Portal head over to "Apply on Behalf" and then begin to complete the form.
        Once you have completed as much as you can, you can then select "Hand over to Client". This will trigger an email sent to your client asking them to join the application process and complete any remaining areas required.
        You can then check in on the progress of your application in your portal or by calling the Line Capital team on 09 886 7014

        How do I earn commission?

        Not only will Partners of Line Capital earn commission on any new loan taken by an introduced client, we also will pay you should that client draw further funds at a later date.
        Line Capital pays Partners commission for any client referred to them by way of introduction through yourself. Commission is earned when the client draws the funds with payment automatically paid out within five business days post drawing.
        You will be notified when a client does draw down funds and you will also receive remittance when the payment is made.
        There are no clawbacks to commissions earned even if a client repays their loan early.

        Bank Statement Technology

        To make our application process as easy as possible and to provide us the best data to make the best decisions, we've implemented a bank transaction and statement technology. The tool allows us to digitally verify that the bank account holder and number is in the name of the business applying for the loan and it gives us insight to the income and expenses.

        ‍Credit Sense
        ‍
        The system is provided to us by Credit Sense who are a third-party provider for this service and are used industry wide. You can find out more about them here: https://www.creditsense.co.nz/consumers/faqs/

        ‍Is this secure?
        ‍
        Security is vital to Line Capital's priority and we have conducted appropriate diligence with electing to use Credit Sense as a provider of this technology. In that sense Line Capital and Credit Sense are aligned with privacy and security.
        Credit Sense is ISO 27001 certified by certification body Lloyds Register including all of our systems, assets, people and processes involved in supporting and maintaining our platform and its information security. Credit Sense and its data partners adhere to leading industry practices for security, regulatory compliance and privacy.
        Your bank login credentials are not stored or shared with anyone (including Line Capital). For more information on security please visit: https://www.creditsense.co.nz/consumers/security/

        ‍Do I have to use this system?
        ‍
        If in the event you are not comfortable with using the automatic statement retrieval, you can instead upload 12 months worth of bank statements in PDF format (directly downloaded from your Online Banking platform and not scanned) for each business bank account you hold.
        Please note, this may delay the turnaround times on your application given the additional work required to evaluate this data.

        Something unexpected come up?

        Tell us what has happened, what the business needs now and what the position looks like once the immediate issue has been dealt with.

        We’ll ask the questions that help us understand the requirement, the wider business context and the funding options that may fit.

        The information on this page is general in nature and does not take into account the specific circumstances of your business. Any lending is subject to Line Capital's lending criteria, assessment and applicable terms and conditions.